Alya Restaurant, Café & Bar
Last updated: 18 November 2025

Alya Restaurant, Café & Bar (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit our website alya.net.au, make a booking, contact us, or otherwise interact with our business.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following information when you use our website or interact with us:

Information you provide directly

Name
Email address
Phone number
Booking details (date, time, group size)
Function or event enquiries
Payment details (for online purchases, processed securely by third-party providers)
Any other information you voluntarily submit via forms or email

Information collected automatically

When you visit our website, standard technical data may be collected, such as:

IP address
Browser type and version
Device type
Pages visited and time spent on the site
Cookies and analytics data

This information helps us improve our website and understand visitor behaviour.

2. How We Use Your Information

We use your personal information to:

Process table bookings or function enquiries
Respond to your questions or requests
Send booking confirmations or updates
Improve our website and customer experience
Manage online orders or purchases
Comply with legal obligations

We do not sell or rent your personal information to any third party.

3. How We Store and Protect Your Information

We take reasonable steps to ensure your personal information is secure, including:

Secure servers and hosting
Encrypted website connection (HTTPS/SSL)
Restricted administrative access
Security monitoring provided by our web platform and plugins

While we follow best practices, no method of transmission or storage is completely secure.

4. Sharing Your Information

We may share your information with trusted third-party service providers who support our operations, such as:

Booking or reservation tools
Email and communication tools
Website hosting and security providers
Payment processors (e.g., Stripe or PayPal)
Analytics services (e.g., Google Analytics)

These providers may store data overseas, but they must handle it in accordance with privacy standards.

We do not authorise them to use your information for any purpose other than providing their service.

5. Cookies & Website Analytics

Our website may use cookies to:

Improve site performance
Remember preferences
Analyse visitor activity

Google Analytics or similar tools may collect anonymised data about how you use the site. You can manage cookie settings in your browser.

6. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate.

To do so, please contact us using the details below.

7. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.

9. Contact Us

If you have any questions about this Privacy Policy, or wish to access or correct your information, please contact:

Alya Restaurant, Café & Bar
55 Fletcher Street, Essendon VIC
Email: hello@alya.net.au
Phone: 0432555560